Handmade Order Shipping Information

Thank you for choosing our handmade products. We take pride in crafting each item with care and attention to detail. Below is important information regarding the processing and shipping of your order.

 Processing Time

Since all our products are handmade to order, please allow a few days from the time of ordering before we can craft and ship your items. This ensures that every product is made with the utmost quality and precision.

 Busy Periods

Please know that order processing may take slightly longer than usual during busy times such as Christmas, Easter, and other holidays. We kindly ask for your patience during these periods.

 Urgent Orders

If your order is urgent, please include a note with your order. We will try to prioritize and ship it out as quickly as possible.

Shipping Details

- All orders are shipped via Royal Mail, including tracking information from our studio in Peterhead.
- You will receive a confirmation email when your order is shipped.

We appreciate your understanding and support of our handmade business. If you have any further questions or concerns, please contact us.

Returns & Faulty Items

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If you encounter any issues with your order, please do not hesitate to contact us. We understand that problems can arise and are here to assist you. You can contact us via the email address provided on our website or through the contact form available there. Our customer service team is committed to responding promptly, typically within 24-48 hours, to address your concerns and resolve any issues you may have encountered with your order.

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If you need to return an item, it is essential to contact us first before proceeding with the return. This initial communication lets us guide you through the return process, ensuring you have all the necessary information and instructions. By doing so, we can help facilitate a smooth and hassle-free return experience, minimizing any frustration on your part.

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Refunds

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We strive to ensure customer satisfaction, and our refund policy is designed to be fair and transparent:

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- Personalised and Custom-Made Items: Unfortunately, we cannot offer refunds on personalised or custom-made items unless they are faulty. This includes personalised underwear items, where refunds can only be issued if the item is defective upon receipt. If you receive a faulty personalised item, contact us immediately, and we will work with you to resolve the issue.

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Other Items: We are happy to offer refunds for all other items, provided they are returned to us in unused and original condition. This means that items should not show signs of wear, and all original packaging and tags must be intact. To initiate a return, please contact us beforehand to obtain a return number. This return number is crucial for processing your return efficiently and will help us track your item upon arrival.

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We appreciate your understanding and cooperation in following these guidelines. Our goal is to ensure that you have a positive shopping experience, and we are here to assist you every step of the way. Thank you for choosing us!